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Quick Contact: 0800 323 223 | Email: enquiries@dilnz.co.nz

Returned Goods Policy

Our returned goods policy is outlined below, depending on whether the customer has cancelled the order, the goods are damaged in transit or incorrect goods have been supplied.  Please click on the (+) symbol to read more.

PLEASE NOTE: if goods are sent back for either scenario outlined below without a RGA – NO credit will be applied to your account.

01 - Customer Cancels Order

1. Call or Email

Call us on 0800 323 223 or email sales@dilnz.co.nz to raise a RGA (Returned Goods Authority).  Please ensure that you have the following information available when you call or include it in your email:

  • Dalton Invoice Number
  • YOUR Purchase Order Number

2. Issued RGA

You will then be emailed an RGA form that you will need to print out and include it with the goods being returned.

3. Attach RGA to Goods

Please ensure that you attach the RGA to the goods being returned.

4. Return Goods to Dalton International

As the customer has cancelled the order, the customer is to pay freight to return the goods to Dalton International.

5. Returned Goods Processed

Once we receive the returned goods your RGA will be processed and a 80% credit applied to your account.  PLEASE NOTE: a restocking fee of 20% of the value of the invoice will be charged if a customer cancels an order.

02 - Goods Damaged in Transit

1. Call or Email

Call us on 0800 323 223 or email sales@dilnz.co.nz to raise a RGA (Returned Goods Authority).  Please ensure that you have the following information available when you call or include it in your email:

  • Dalton Invoice Number
  • YOUR Purchase Order Number

2. Replacement Goods Sent

Replacement goods will be shipped to you.

3. Issued RGA

You will then be emailed an RGA form that you will need to print out and include it with the goods being returned.

4. Attach RGA to Goods

Please ensure that you attach the RGA to the goods being returned.

5. Return Goods to Dalton International

Dalton International will organise with their freight company to collect the damaged goods.

6. Returned Goods Processed

Once we receive the returned damaged goods your RGA will be processed.

03 - Order Incorrectly Supplied

1. Call or Email

Call us on 0800 323 223 or email sales@dilnz.co.nz to raise a RGA (Returned Goods Authority).  Please ensure that you have the following information available when you call or include it in your email:

  • Dalton Invoice Number
  • YOUR Purchase Order Number

2. Replacement Goods Sent

Replacement goods will be shipped to you.

3. Issued RGA

You will then be emailed an RGA form that you will need to print out and include it with the goods being returned.

4. Attach RGA to Goods

Please ensure that you attach the RGA to the goods being returned.

5. Return Goods to Dalton International

Dalton International will organise with their freight company to collect the incorrect goods.

6. Returned Goods Processed

Once we receive the returned incorrect goods your RGA will be processed.